Included guarantee
6-month guarantee on delivered code
We are one of the few agencies that provide a six-month delivery guarantee: if anything in the code we delivered breaks during normal use, we will fix it at no extra cost. You are not just hiring a certified team, you are also securing long-term accountability.
We take on the risks:
- Fear of poor or rushed code
- Fear of the post-launch period
- Fear of hand-over and long-term monitoring
We include the following in all projects:
- Best practices and backlog management
- Version control, QA and rigorous testing
- Quick communication and remediation
Software modernization connects new interfaces to existing systems while keeping traceability.
Service tiers
Recurring collaboration models
All packages include the standard guarantees mentioned above, along with a specific SLA. We can incorporate a proactive approach to cybersecurity and our expertise in continuous IT modernization, effectively taking the IT burden off the client.
Reactive maintenance
Professional
For organizations that need a stable team
for ongoing maintenance and product development.
- 6-month guarantee at the task level
- best practices and backlog management
- security and integration audit every 6 months
- SLA: Next Business Day
Continuous development
Business
For organizations that continuously develop products or platforms with a steady pace of upgrades.
- everything included in Professional
- security and integration audit every 3 months
- New Tech & Strategy audit every 3 months
- SLA: 6 hours
Innovation and IT Outsourcing
Strategic
For clients seeking a strategic IT consultant and desiring continuous innovation within their company.
- everything included in Business
- monthly security, Tech & Strategy audit
- Innovation Hours included
- SLA: 2 hours and monthly rollover
Optional package
Business Continuity for 24/7 Systems
For business-critical systems,
we provide investigations and temporary solutions, carried out by a qualified team member who is already familiar with the project.
This is essential for clients in manufacturing, distribution, or
e-commerce sectors that operate through the night or over the weekend.
| Time window | SLA |
|---|---|
| Working days 08:00–18:00 | 2–8 hours, depending on tier |
| Working days 18:00–00:00 | 4 hours, with Business Continuity |
| Working days 00:00–08:00 | 8 hours, with Business Continuity |
| Weekends / non-working days 09:00–00:00 | 6 hours, with Business Continuity |
| Weekends / non-working days 00:00–09:00 | 9 hours, with Business Continuity |
Choose the package to gain control over nighttime operations and enjoy the constant convenience of management!
Twenty years in the software industry
Our guarantees
- 6-month for every project
- Version control and backlog management
- Rigorous testing and QA
- Quick communication and remediation
Exclusive methodologies
- Security & Integration Audit
- New Technology & Strategic Review
- Innovation Hours
- 24/7 Continuity
Request the full Rate Card
We build software, AI agents, and HubSpot integrations on Google Cloud, with DevOps and ISO 27001/42001 certifications.
Founded in 2005, we possess extensive expertise in retail, publishing, AI and automation.
OPTI works with certified specialists, holds ISO 9001, 27001 and 42001 certifications and is a HubSpot Solution Partner and Google Cloud Partner.
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